Definitions
- Operator – B L V D Holiday Homes Rental L.L.C, registered under DTCM license no.: 906876;
- Property – the Property mentioned in the Reservation Confirmation received by the Guest;
- Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage as a vacation home;
- Visitors – additional individual(s) invitees of the Guest who are visiting the Property, rather than staying overnight.
Rights of Property Usage
- Guests hereby agree to rent the premises (“Property”) for the duration of stay and rate designated during the reservation process.
- Guests are granted a limited permission to occupy the Property for temporary accommodation purposes and usage only.
- Guests shall not assign, sublet or grant any license to use the Property or any part thereof to any other party without the prior written consent of the Operator.
- All Guests or Visitors aged 18 or below must be accompanied by Adults during check-in.
- Valid original identification documents (such as Emirates ID and/or Passport) must be presented during the check-in procedure by all Guests and Visitors, failure to provide valid original identifications documents means no entry to the Property will be granted. The Guest’s ID will be shared with Community management/security and the Dubai Police via the DTCM portal upon check-in. Only Guests who have provided their IDs are eligible to stay in the apartment over night
- Guests must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.
- Failure to comply with the Guest’s obligations as set out in these Terms and Conditions may result in termination of permission to occupy the Property and immediate eviction of the Guest without any refunds.
Reservations
- Reservations and services are confirmed and guaranteed only upon:
(a) Receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) Confirmation email sent by the Operator to the Guest with Booking/Reservation number and reservation details mentioned;
Security Deposit and Damages
- Guests are required to provide a Security Deposit as set by the Operator prior to check-in. The Security Deposit will be collected prior to check-in and released back within 7-days after the departure (this can longer in certain cases whenever the Operator requires additional time finish replacing items or repairing damages).
- The Security Deposit or parts thereof may be held automatically without notice by Operator at its sole discretion in order to:
- Repair, replace or clean anything that is damaged, missing or stained by the Guest/ Visitors inside the Property or outside the Property such as the balcony, terrace, backyard, patio and/or neighbouring properties and to the Community/Common Areas.
- To replace all lost or damaged keys or access cards or remote controls;
- Arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furniture, walls, appliances or any other excessive waste left in the Property).
- Arrange laundry or specialist cleaning in case of smoking or leaving bad odour.
- Arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID.
- Pay against penalties such as for smoking inside the Property, partying or making noise during quiet hours, disturbing the neighbours or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Dubai Police, DED, DTCM or other governing authority.
- For excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed AED 500).
- For any video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
- Pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
- Pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
- Pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
- If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the balance.
Rates, Currency and Taxes
- Tourism Dirham will be calculated for the first 30 consecutive nights of the Reservation.
- For long-stays each Reservation is valid for a maximum period of 3-months as per DTCM, after which it has to be renewed.
- Operator’s default currency is AED, should the guest pay using another currency then custom rates set out by the Operator shall apply.
- In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.
- A one-time cleaning fee is applicable per one reservation.
Cancellation, Changes and Refunds
- All rental payments, partial down-payments, reservations/bookings and all other sort of service payments are non-refundable for any reason; all reservations are non-transferrable to any other party and non-amendable.
- In case of a Cancellation, change request or no-show (i.e. the Guest does not arrive to the Unit until 2AM following day after the check-in date), a fee equivalent to the value of the entire stay will be levied by Operator.
- Security Deposit payment is fully refundable, subject to these terms and conditions.
- If the reservation is cancelled by the Operator for any reason the entire amount will be refunded to the Guest with no other liabilities.
- Notwithstanding the foregoing, any loss, failure, or delay arising out of or related to the COVID-19 pandemic shall not constitute a force majeure event.
Penalties and Eviction
- Note that below violations will lead to immediate actions by Operator:
- Loud Music/Parties/unappropriated noise level after 10:00 PM (till 8am);
- Trespassing or Blocking security barrier/gate, illegal parking or swearing at the Community or Operator’s staff;
- Smoking inside the Property;
- Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community;
- House rules: No animals are permitted in the Property.
- In the event a pet is discovered during a Guests’ stay the Guest will be
evicted from the Property. - If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum AED 2500 cleaning charge.
- Improper garbage disposal.
- In any/all above cases security deposit will be forfeited and in case of repetition Guests can be evicted from the Property.
- Trespassing or Blocking security barrier/gate, illegal parking or swearing at the Community or Operator’s staff;
Liability Waiver
- Guests agree to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings or injury, illness or sickness or death to Guests or Visitors. The Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the vacation rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS.
- For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of the Operator’s control. As such, Operator shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. The Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.
House Rules
- By renting the Property the Guest shall be deemed to be aware of the House Rules which are an integral part of these Terms and Conditions.
- Visitors may not remain in the Holiday Home between 12:00 midnight and 8:00 AM.
- Respect residential amenities and security of property and neighbours;
- Refrain from any uncivilised/inappropriate behaviour.
- Guests must not create noise that is offensive to neighbours, during arrival and departure and at any time during occupancy, especially between 10:00 PM and 8:00 AM.
- Noise is considered to be too loud if it can be heard by an adjacent neighbour when inside their house with their windows and doors closed.
- Refrain from smoking in non-smoking areas.
- Guests may not make any alterations to the Unit without prior written approval of the owner of the Unit.
- Comply with vehicle parking rules, show consideration to and cause the minimum disturbance to others in respect of parking.
- To dispose of garbage and recycling in accordance normal practice at the Unit and building or community and in the allocated bins and areas;
- Guests must not leave rubbish in public or common areas.
- Guests must comply with requirements in relation to the relevant garbage and recycling collection days, as well as any requirements relating to the disposal of garbage or waste minimization
- To notify the Licensee of any disputes or complaints as soon as is practicable.
- In the event a pet is discovered during a Guests’ stay the Guest will be evicted from the Property.
- No animals are permitted in the Property.